Health and Safety
Our mission to provide high quality care and support services is reinforced by the understanding that in law, we have a ‘duty of care’. This means that we have a legal requirement for the Health, Safety and Welfare of our service users and our staff.
All service users are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Service users will be supported in their decisions to take reasonable risks.
Health and Safety issues are a major concern for both providers of the service and service users. As part of our assessment we will identify any risks associated with delivering the service and seek to ensure that all staff, family and carers who are involved are working safely with service users.
All staff are inducted, trained and carry out their duties within the organisations Health and Safety policies and procedures.
Risk assessment is an integral part of a package of care and the main thrust of the risk assessment is to identify safe systems of work to safeguard health and welfare of service users, staff and other people involved with the service user.
We employ the most rigorous of vetting procedures and all staff are required to have a current criminal records bureau check before they are allowed to work in the community unsupervised.
We operate a 24 hours a day, 7 days a week Call Monitoring System to support you and to ensure that you will never be without a visit. If there is a problem and your care worker is delayed, we will ensure that another member of the team is contacted and asked to visit you as quickly as possible.